Billing and Shipping
Address Policy:
Recently we have changed our
company policy about the billing and shipping address. The provided Credit Card billing and shipping address has to be
the same. This is to prevent fraud and to safeguard the security of our
customers.
If you need to have your order shipped to a different address than billing, we
do ask you to call your credit card company and have them add as a secondary
shipping address.
We do accept Paypal, or
money gram as substitute payment.
If you provide us with
different shipping and billing addresses, your order will be put "On
Hold”. The order will either need to be corrected or will be cancelled in 48
business hours if no action is taken.
If you have any questions
regarding our company billing and shipping policy, please call us at 1-800-571-6724
Contact Information
Website:
www.SoftByWeb.com
TOLL FREE: 1-800-571-6724 or
info@softbyweb.com
Fax Number: 201-586-0371
Sales Department:
sales@softbyweb.com
Office Hours:
Monday - Friday 10:00 AM - 7:30 PM (EST)
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Shipping & Taxes
NJ Residents ONLY
must
include an additional 7.0% Sales Tax to sub-total of order. Our shopping cart
will calculate the 7.0% Sales Tax. All customers must pay for Shipping &
Handling (S&H). All orders are shipped same business day subjected to
availability and credit card approval. We do not ship on Saturdays, Sundays, or Holidays.
All Shipments are subject to stock availability. Orders placed after 4:00 PM
(EST) will be shipped next business day.
We normally use
FEDEX for all our Ground, 2Day Air, Standard Overnight
shipments. However we reserve the right to use different carrier.
We reserve the right to reassess the shipping
charges on all orders being shipped Next Day Air
, 2Day Air .
Customers
will be notified of any changes concerning shipping prior to shipping any order.
For more that one item,
shipping will be calculated online, accordingly.
Purchase Orders:
We gladly accept purchase
orders from governmental agencies as well as any public or private schools,
Universities, and or Colleges.
Please Fax your purchase order to 201-586-0371
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Return Policy:
Products are warranted solely by the
manufacturer. The complete warranty is included with the product and is subject
to the conditions set forth by the manufacturer. All defective/opened
merchandise must be returned/replaced with the manufacturer. There is no store
warranty on any product(s), unless & otherwise specified on our website.
It is the responsibility of
the customer to determine if the product(s) ordered suits his/her needs and
whether the product is compatible with his/her computer. Our order operators are
not trained to offer technical or requirement advice; therefore, they will not
be held liable for misinformation.
SoftByWeb offers an
exclusive 14-day exchange/refund policy, for all un-opened products after
deduction of 15% restocking fee subject to verification of product.
Some products are not returnable to
SoftByWeb under any circumstances and must be returned to the manufacturer.
Because technology changes so quickly, we can only accept
return/exchange request of un-opened merchandise within 14 days of the date of
receipt,
subject to Return Authorization from SoftByWeb. An Un-opened Returns are subject to
shipping and handling charges. For an RA
(Return Authorization) number, email us at RMA@softbyweb.com
All returns must be un-opened, and should
be in Factory Sealed condition. Please, note that an RA# does not guarantee
final disposition and all returns are subject to inspection. All
exchanged/returned merchandise must be in original factory carton, including all
packaging materials, inserts and manuals, warranty card (not filled-out) and all
accessories. Please do not tape or write anything on the item or the package. we
reserve to refuse the return, if it is altered, missing, written-on or taped-on
contents or cartons.
-
A Valid RA# must be clearly written on
the outside of the shipping carton.
-
Please Note: Our Returns Receiving
Department will refuse any package that does not have a valid RA#. There are
no exemptions to this rule!
-
All Returns should be Freight
Prepaid!
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Copyright Notice:
This site is owned and operated by
SoftByWeb.com.
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Effective Date: 01/01/2007
Privacy Policy:
Our Privacy Policy is designed to assist
you-businesses, consumers and the general public-in understanding how we collect
and use the personal information you provide to us, and to help you make
informed decisions when using our web site and all of our related services
therein. Contact Information:
To request a correction or deletion of your private information, or
if you have any questions and general comments about this privacy policy, please
contact us: e-mail:
Surface mailing address:
TOLL FREE: 1-800-571-6724 or
info@softbyweb.com
Fax Number: 201-586-0371
Sales Department:
sales@softbyweb.com
Frequently Asked Questions :
What Information Do We
Collect?
When visiting the our web site, you may provide us
with two types of information: personal information you voluntarily choose to
disclose that is collected on an individual basis, and Web site use information
gathered on a collective basis as you and others browse our Web site.
Personal Information You Choose to Provide
Registration Information:
You will provide us information about
yourself, your firm or company, and your practices when you register to be a
user of our services, register for certain services, or register for email
newsletters and alerts.
Email Information:
If you choose to correspond with us
through email, we may retain the content of your email messages together with
your email address and our responses. If you use our "Email this page" feature
to send a copy of that page to someone else, your email address will appear as
the sender of the email. Both your email address and the recipient's email
address will not be used for any other purpose.
How Do We Use the Information That You
Provide to Us?
Generally, we use personal information
for purposes of managing and expanding our business activities, providing
customer service and making available other products and services to our
customers and prospective customers. Occasionally, we may also use the
information we collect to notify you about important changes to our Web site,
new services and special offers we think you will find valuable.
Choice/Opt-out
We allow you the choice to opt-out of having your information used for purposes
not directly related to our site, when we ask for the information.
Until you explicitly opt-in for the first time we consider you in the opt-out
category. We always notify our customers when their information is being
collected by any outside parties. We do this so our users can make an informed
choice as to whether or not they should proceed with services that require an
outside party.
If you do not wish to receive any promotional or marketing e-mails and/or
surface mail marketing letters, you may opt-out of receiving those
communications by using the opt-out mechanism on the User Account Settings Web
page, or by sending an e-mail with the subject line "Unsubscribe" to or e-mail
address - see above.
What Are Cookies?
A cookie is a very small text document, which often includes an anonymous unique
identifier. When you visit a Web site, that site's computer asks your computer
for permission to store this file in a part of your hard drive specifically
designated for cookies. Each Web site can send its own cookie to your browser if
your browser's preferences allow it, but (to protect your privacy) your browser
only permits a Web site to access the cookies it has already sent to you, not
the cookies sent to you by other sites.
How Do We Use Information We Collect from Cookies?
As you visit our Web site, the site uses its cookies to differentiate you from
other customers. In some cases, we also use cookies to prevent you from seeing
unnecessary advertisements or requiring you to log in more than is necessary for
security.
Cookies, in conjunction with our Web server's log files, allow us to calculate
the aggregate number of people visiting our Web site and which parts of the site
are most popular. This helps us gather feedback in order to constantly improve
our Web site and better serve our customers. Cookies do not allow us to gather
any personal information about you and we do not generally store any personal
information that you provided to us in your cookies.
Sharing Information with Third Parties
We may enter into alliances, partnerships or other business arrangements with
third parties who may be given access to personal information including your
name, address, telephone number and email for the purpose of providing you
information regarding products and services that we think will be of interest to
you.
In connection with alliances, partnerships or arrangements, we may also provide
certain information to third parties if we have determined that the information
will be used in a responsible manner by a responsible third party.
We also use third parties to facilitate our business, including, but not limited
to, sending email and processing credit card payments. In connection with these
offerings and business operations, our partners and other third parties may have
access to your personal information for use in connection with business
activities.
As we develop our business, we may buy or sell assets or business offerings.
Customer, email, and visitor information is generally one of the transferred
business assets in these types of transactions. We may also transfer such
information in the course of corporate divestitures, mergers, or any
dissolution.
How Do We Protect Your Information?
Secure Information Transmissions
Email is not recognized as a secure medium of communication. For this
reason, we request that you do not send private information to us by email. Some
of the information you may enter on our Web site may be transmitted securely via
Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this
technology will have URLs that start with HTTPS instead of HTTP. Please contact
(TOLL FREE: 1-800-571-6724 or info@softbyweb.com) if you have any questions or
concerns.
How Can You Access and Correct Your
Information?
You may request access to all your personally identifiable information that we
collect online and maintain in our database by contact us, see the above contact
information.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from
our Web site nor the information or content contained therein. Often links to
other Web sites are provided solely as pointers to information on topics that
may be useful to the users of our Web site. Please remember that when you use a
link to go from our Web site to another Web site, our Privacy Policy is no
longer in effect. Your browsing and interaction on any other Web site, including
Web sites which have a link on our Web site, is subject to that Web site's own
rules and policies. Please read over those rules and policies before proceeding.
Your Consent
By using our Web site you consent to our collection and use of your personal
information as described in this Privacy Policy. If we change our privacy
policies and procedures, we will post those changes on our Web site to keep you
aware of what information we collect, how we use it and under what circumstances
we may disclose it. At any time you may request to view any and all changes and
updates, via surface mail.
Notification of Changes
The Privacy Policy is subject to periodic review and change. In order to view
the current Privacy Policy, simply check this section of the website. If we
materially change our privacy policy, we will post those changes to this privacy
statement and other places we deem appropriate so users are aware of what
information we collect, how it is used, and under what circumstances, if any, we
disclose it. In some cases where we post a notice, we may also email user who
have opted to receive communications from us, notifying them of the changes in
our privacy practices.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
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Call
: 1 800
571 6724
